Haiti: Texting, social Web connecting survivors with help

Struggling earthquake survivors in Haiti can now text for help. "Countless volunteers" receiving the messages, the US State Department, the Pentagon, aid organizations, and Haiti's leading cellphone carrier make up an emergency contact network for Haitians seeking aid, the New York Times reports. The story leads with the experience of Coast Guard volunteer and Chicago tech firm owner Ryan Bank, who told the Times he's received more than 18,000 messages. Some volunteers monitor Facebook and Twitter postings for information indicating where supplies are needed. Messages through the network have "helped identify a tent city that the American military and relief workers were previously unaware of." To get the word out, the mobile carrier in Haiti sent "the distress code number – 4636 – to every cellphone on the Haitian network. Word of the program also went out on local Haitian radio stations." Text messaging was still possible even with damage done from fallen cell towers.

Fresh social-Web & Net numbers

If Facebook were a country, it would be the world's third most populous one, after China and India. As for the world's most avid social networkers, Americans are 4th, behind Australians, Britons, and Italians, respectively – The Economist reports in a special report on social networking – followed by users in South Korea, Spain, Brazil, Germany, France, and Japan. The world's most popular social sites are Facebook, Windows Live, MySpace, Chinese portal Baidu, Twitter, Google's social site Orkut (popular in Brazil and India), Hi5, Chinese social site QQ, LinkedIn, and art community site DeviantArt – in that order, based on 10/09 comScore figures and all based in the US unless otherwise indicated. Other big indigenous communities include "Skyrock in France, VKontakte in Russia, and Cyworld in South Korea, as well as numerous smaller social networks that appeal to specific interests such as Muxlim, aimed at the world's Muslims, and ResearchGATE, which connects scientists and researchers." Meanwhile, Nielsen reports that social network sites are the most popular Web destination worldwide, with FB representing 67% of all social site traffic, Mashable.com reports. As for general Internet numbers for 2009, Pingdom.com has some: e.g., 90 trillion emails went out last year (247 billion a day, on average); there were 234 million Web sites as of this past December; and 1.73 Net users as of last September (see that page for more).

The decade of the social Web (fixed & mobile)

The '00s were when Web 2.0 hit – the increasingly mobile social Web, from desktops to laptops to gameplayers and smartphones, that spelled a media makeover as radical as the printing press did nearly 500 years ago. Why so radical? Well, maybe people felt the realtime one-on-one conversations of the telephone were just as radical in their time, but now we're talking realtime multi-directional, one-to-one, one-to-many, many-to-one, multimedia, user-produced and professionally produced, un-regulatable conversations and productions and environments all through the same "pipeline" and appearing on multiple, often mobile devices of all sorts and sizes. Robert Sibley of the Ottawa Citizen asks if what I just described is good, quoting Samuel Morse quoting the Bible when he tapped out the first message by telegraph in 1844, "What hath God wrought?" As radical as this shift we're experiencing is, if God hath wrought it, I think it wasn't the media so much as change itself that He or She wrought, since change is truly the only constant. The current change in media and technology will certainly change us, as media shifts always have, but the changes are always both good and bad, for example the ability to photograph and share with distant grandparents a kid's hockey goal or a brand-new-baby photo in realtime is enabled by the same technology that instantly mass-distributes the nude photo of a minor who could later be prosecuted for producing and distributing child pornography.

This is a scary juncture in media history, as we collectively figure out how to preserve the good and mitigate the bad things about it, but it also presents – impels, really – a tremendous opportunity for us to pool all our forms of expertise and find solutions in the collaborative way these complex problems call for. It's also calling upon us to develop unprecedented critical thinking skills, the kind that grasp the implications of behavior (ours and others') as much as content, because media are social, or behavioral, now. If we can answer that call and collaborate in a more multi-disciplinary way then ever before, civilization might actually advance because of new media.

Some people, however, seem to think this juncture is just unprecedentedly bad – especially where youth are concerned. In his long, reflective essay, Sibley cites the view of Emory University Prof. Mark Bauerlein that social networking teens "never grow up," remaining "narcissistically embedded in 'gossip and social banter' instead of attending to the knowledge they need to be mature and responsible adults." There is actually a lot of opposing evidence that social media are not just about "gossip and social banter" to youth - see this three-part interview with Stanford University cultural anthropologist Mimi Ito by author Howard Rheingold.

But if you feel youth indeed are growing up more slowly, author Po Bronson agrees. In a Newsweek blog post, he suggests, however, that the fault lies in our over-protectiveness, not in social media. He cites the view of author Joe Allen that "our urge to protect teenagers from real life – because we don’t think they’re ready yet – has tragically backfired. By insulating them from adult-like work, adult social relationships, and adult consequences, we have only delayed their development. We have made it harder for them to grow up. Maybe even made it impossible to grow up on time." Bronson's referring to Escaping the Endless Adolescence, by Drs. Joseph Allen and Claudia Worrell Allen.

Hey, you can see from my essay yesterday that I worry, too, about the impact on youth of portable, 24/7 exposure to the drama of adolescent social lives, but I think it's way too easy to blame the technology and I also worry – a lot – that all this fearing of or, at best, adjusting to, the new media environment by us adults is causing this regrettable over-protectiveness of our kids and distracting us from doing our job, parenting, which includes helping our children develop the most protective filter they'll ever have, the one that'll be with them wherever they go for the rest of their lives and improves with age: the software between their ears!

Related links

"Online Safety 3.0: Empowering & Protecting Youth"

"From users to citizens: How to make digital citizenship relevant?"

"'Continuous partial attention...'"

"School libraries: Vital filter developers"

8-year-old's new media-style 15 min. of fame

YouTube and an 8-year-old boy have gotten a whole lot of citizen marketing in the past few days – plus coverage in big-name sites like The Guardian, NPR, and the Washington Post. Salon.com called "Lukeywes1234" (the boy's YouTube screenname) "The littlest YouTube sensation." Though nothing like the Susan Boyle story (but this is just a kid who never appeared on US or UK national television), it's still about the tao of fame and sometimes power on the social Web, and its particulars are that a boy below the minimum age in YouTube's terms of service established an account; posted some goofy vlog (video blog) videos of himself; had a handful of subscribers that grew quickly, with the help of either 4chan (as cited in all mainstream media reports) or eBaum's World (explained here and mentioned in comments under The Guardian's story); ended up with some 15,000 subscribers before YouTube deleted his account; and is written up in major news outlets in several countries. The deletion of his account reportedly angered Europe-based online underground troll or prankster group 4chan, which in protest declared yesterday (1/6) YouTube Porn Day, threatening to embed porn into family-friendly videos on YouTube, as it did last spring (see this, but don't worry: Salon's Mary Elizabeth Williams trawled YouTube "all day for examples [of 4chan's porn], and it's a lot easier to find real porn just about anywhere else").

Now there are nearly 250 tribute videos to Lukeywes1234 on YouTube, which has made little of all of this (but gotten lots of publicity). A YouTube spokesperson told Andy Carvin at NPR that this was just another day in the life of YouTube.

As Salon's Williams, concludes, "A boy puts up videos of himself, shot by his grandma, posturing as hero, and in the process actually becomes something of an unlikely hero. Why? Probably because, along with laughing at the amateurishness of the whole enterprise, people feel a real sense of fondness for a sweet kid goofing around with his computer." Hope so. If it's not about a bunch of juvenile adults and/or idealogues creating a lot of drama at the expense of a sweet kid. None of the coverage says how the kid has handled insta-fame (which is probably good, they're leaving him alone!) or whether the adults in his life are offering some love and perspective on all this. The online safety issue most on my mind these days is how we help all kids – not just famous ones – find time for reflection and independent thought amid the increasingly 24/7, reality-TV drama of schoolkid life (MIT sociologist Sherry Turkle writes compellingly about “the tethered self” here).

2010 social Web snapshot: Nielsen & Pew

Last year, the time Americans spent social networking grew 277%, Twitter grew 500%, and the average US worker spends five hours a moth visiting social network sites at the office. Oh yeah, and Facebook is the No. 3 site for Americans 65 and older (smart grandparents). All this is according to Nielsen's Fact Sheet 2010. As for general Internet use (not just the social part), Nielsen says there are about 195 million active users in the US, 160.3 million of them broadband users. It says broadband penetration was 93.3% at the end of last year, up 16% from 2008. Pew/Internet, however, just released some more conservative numbers showing that "74% of American adults (ages 18 and older) use the Internet – a slight drop from our survey in April 2009, which did not include Spanish interviews. The breakdowns for Net use by age and ethnicity, respectively, are: 18-29 (93%); 30-49 (81%); 50-64 (70%); and 65+ (38%); and white, non-Hispanic (76%); black, non-Hispanic (59%); and Hispanic, English- and Spanish-speaking (55%). Pew also found that household broadband penetration is at 60%, "a drop that is within the margin of error from 63% in April 2009," and that "55% of American adults connect to the internet wirelessly, either through a WiFi or WiMax connection via their laptops or through their handheld device like a smart phone."

FTC's milestone report on virtual worlds

This is pioneering stuff on the part of the US government. The Federal Trade Commission today sent to Congress its close study of 27 online virtual worlds – 14 for children under 13 and 13 aimed at teens and adults – looking at the level of sexually explicit and violent content and what the VWs were doing to protect children from it. I think it's important for parents to keep in mind when reading the study or just the highlights here that "content" in virtual worlds means user-generated content (which is why, in "Online Safety 3.0," we put so much stress on viewing children as stakeholders in their own well-being online and teaching them to be good citizens in their online and offline communities). Here are some key findings:

The FTC found at least one instance of either sexually or violently explicit content in 19 of the 27 worlds – heavy (sex or violence) in five of them, moderate in four, and "only a low amount in the remaining 10 worlds in which explicit content was found."

Of the 14 VWs for kids under 13, 7 contained no explicit content, 1 had a moderate amount, and 6 had a low amount.

Nearly all the explicit content found in the kids' VWs "appeared in the form of text posted in chat rooms, on message boards, or in discussion forums."

The Commission found more explicit content in VWs aimed at teens or adults, finding it in 12 of the 13 in this category, with a heavy amount in 5 of them, moderate in 3, and a low amount in 4 of the 13.

Not just text: Half the explicit content found in the teen- and adult-oriented virtual worlds was text-based, while the other half appeared as graphics, occasionally with accompanying audio.

The report goes into measures these 27 VWs surveyed take to keep minors away from explicit content, including "age screens" designed to keep minors from registering below a site's minimum age (what the FTC calls "only a threshold measure"); "adults only" sections requiring subscriptions or age verifications (see "'Red-light district' makes virtual world safer"); abuse reporting and other flagging of inappropriate content; human moderation; and some filtering technology. "The report recommends that parents and children become better educated about online virtual worlds" and that virtual-world "operators should ensure that they have mechanisms in place to limit youth exposure to explicit content in their online virtual worlds." In the two pages of Appendix A (of the full, 23-page report + appendices), you'll find a chart of all the virtual worlds the FTC reviewed. [See also my VW news roundup last week and "200 virtual worlds for kids."]

This is a great start. As purely user-driven media, virtual worlds are a frontier for research on online behavior. The FTC was charged by Congress "merely" with determining the level of harmful content, not behavior – I really think because adults continue to think in a binary, either-or way about extremely fluid environments that are mashups of content and behavior. Where is it really just one or the other, what is "content" in social media, and how do we define "harmful"? We also need to define "virtual worlds." Some of these properties are largely avatar chat, some are games (with quests), some are worlds with games but not quests in them. Still, we've got some great talking points and very useful data to build on.

Web community moderator to the rescue

There's help on the social Web. Lloyd Mann, a volunteer moderator for DiabetesDaily.com, a support community on the Web, appears to have saved the life of one of the site's users, the Cleveland Plain Dealer reports. Another user noticed some disturbing posts and contacted the moderator. "Mann communicated with the troubled poster and said the messages were enough to convince him that [the poster] was serious." He and the man who got him involved worked together to figure out the poster's location and contacted the police. For privacy reasons, the police told Mann they couldn't confirm attempted suicide but said the person was ok and Mann had had reason to be worried. See also "Facebook friend saves suicidal teen," "The social Web's 'Lifeline'" about MySpace's role, and last spring's "Summit for saving lives."

Why technopanics are bad

Remember the predator panic? It's not over, of course - presentations with titles like "Facebook, the Sex Offenders' Catalog" and "MySpace the Predator's New Playground" (actual titles) are still being given at a time when we need to empower young social media users and their parents, not scare them to death (for more on this, see "A new online safety: The means, not the end").

Now we really need to prevent a sexting panic from developing. I really believe teens themselves will help us end the trend if they're given the facts about current child-porn laws (see "Tips to Prevent Sexting"), which hopefully will undergo revisions, where minors and adolescent behavior are concerned and criminal intent is not (see what's happening in Vermont along these lines).

"But why are technopanics bad, if there's a chance they'll scare people into safe behavior?" you might ask. For one thing because the Internet is ubiquitous, here to stay, a tool of participatory culture and democracy, and youth are its most active, fluent users - its drivers, in many ways. Young people aren't scared of technology. They know all the workarounds if we get scared and try to ban the Net from their lives. They can easily go "underground" (away from home, at friends' houses, public hot spots, using friends' very mobile connected devices, from smartphones to music and game players), which can actually put them at greater risk, because when they're in stealth mode, we're no longer in the equation, and they need us as backup in their online as well as offline lives.

And there are macro-level, national and global, reasons why panics are bad. Here's a list, a draft for which your comments and additions are welcome. Technopanics are bad because they...

Cause fear, which interferes with parent-child communication, which in turn puts kids at greater risk.

Cause schools to fear and block digital media when they need to be teaching constructive use, employing social-technology devices and teaching new media literacy and citizenship throughout the curriculum.

Turn schools into barriers rather than contributors to young people's constructive use.

Increase the irrelevancy of school to active young social-technology users via the sequestering or banning of educational technology and hamstringing some of the most spirited and innovative educators.

Distract parents, educators, policymakers from real risks - including, for example, child-pornography laws that do not cover situations where minors can simultaneously be victim and "perpetrator" and, tragically, become registered sex offenders in cases where there was no criminal intent (e.g., see this).

Reduce the competitiveness of US education among developed countries already effectively employing educational technology and social media in schools (for an international view, see Joan Ganz Cooney Center/Sesame Workshop's "Pockets of Potential: Using Mobile Technologies to Promote Children's Learning").

Reduce the competitiveness of US technology and media businesses practicing good corporate citizenship where youth online safety is concerned.

Lead to bad legislation, which aggravates above outcomes and takes the focus off areas where good laws on the books can be made relevant to current technology use.

Widen the participation gap for youth - technopanics are barriers for children and teens to full, constructive participation in participatory culture and democracy.

What am I missing? Please add to or comment the list - via the ConnectSafely forum, commenting here, or email to anne(at)netfamilynews.org. We are literally all in this together, don't you think?!

Related links

Prof. Henry Jenkins: "Confronting the Challenges of Participatory Culture: Media Education for the 21st Century," Fall 2006

"Living and Learning with New Media," a summary of findings (qualitative and quantitative) form the MacArthur Foundation-funded Digital Youth Project, by Ito, Mizuko, Heather A. Horst, Matteo Bittanti, danah boyd, Becky Herr-Stephenson, Patricia G. Lange, C.J. Pascoe, and Laura Robinson, Fall 2008.

"Critical Information Studies for a Participatory Culture," Dr. Jenkins's list of factors that block the full achievement of a more participatory society, 4/10/09 post on his blog

The skills of new media literacy

For a bit of history, see my first item on this, "'Predator panic'," in 2006 and "The latest technopanic" last August (before "sexting" was a word), linking to Alice Marwick's definitive paper on moral panics.

"Enhancing Child Safety & Online Technologies," the 12/31/08 report of the Internet Safety Technical Task Force at Harvard's Berkman Center for Internet & Society, and my post about it

"Pennsylvania case study: Social networking risk in context"

Watchdog's study on YouTube

The Parents Television Council recently did its first study of online media, logically deciding to focus on YouTube - I guess the Web site closest to replicating the broadcast medium, though far from the only video-sharing site youth use. "While we applaud YouTube for its commitment to gating procedures and its recently announced plans to curb inappropriate content [the PTC's research was done before YouTube's announcement this month], the core implication of our analysis is that the site isn't doing enough to protect kids," the PTC press release states (the release links to the full study). One of the "major findings" it highlighted was: "Children entering such 'child-friendly' search terms as 'Miley Cyrus,' 'Jonas Brothers,' 'High School Musical' and 'Hannah Montana' were confronted with highly offensive content in the accompanying text commentary posted by other site users." "Posted by other site users" is a key qualifier.

What's difficult, here, is that an organization focused on conventional mass media (providing regulated content produced by the broadcasters) is critiquing a social media provider (hosting media produced largely by its users). There is no denying the problems that arise when people of all ages use a huge general site and when some of the content users produce and share in the site is inappropriate for youth. The problems are not unique to any single site, not even to media-sharing sites or the Web itself (they're also found on wireless networks - see this on cellphone "sexting"). Yes, parents need to know that a site popular among kids has a whole lot of profanity and sexual innuendo in user comments associated with videos, but let's not compare apples to oranges - a user-driven medium to conventional media - and let's not get distracted from an important collective effort to educate parents and youth about the spectrum of youth risk online (including youth-generated online risk) by looking too much through the lenses of our own experience with media or thinking that adolescent behavior has changed a great deal when one of the realities we're dealing with is that age-old, sometimes shocking adolescent behavior is now a great deal more visible to parents. [Here's more on the PTC study, as well a FilteringFacts.org blogger David Burt's own experience with YouTube search.]

Internet = 'giant popularity contest'

The social Web is, in essence, a huge popularity context, Digital Natives blogger Sarah Zhang points out, with even Google search rankings based on how many people visit and link to the sites in your search results. We can't afford to assume "that what is popular is also most worthy" or we stand to miss a whole lot of quality material that hasn't yet hit the public radar. Sarah writes about how people and organizations try to game the system to appear to have widespread grassroots popularity ("astroturfing") - and also how Web users can often tell and be put off by said. But how can we and our children assess the quality of the information we're seeking? That's where media literacy comes in - why it's so important and why its top practitioners, librarians, are so important in the current and enduring information glut. But media literacy is not only about content we consume. It's also about intelligently handling communication and behavior via email, IM, phone texts, or one's profile) - what's going out as well as what's coming in. Constantly reworking the algorithms is great, but critical thinking is essential.

Microblogging: Heads up

It might be interesting to ask your kids if they're Twittering these days ("microblogging" is the generic term if they're using a service other than early entrant Twitter). Microblogging is basically a blow-by-blow account of one's life, sent via phone or Web site. Kind of hard for some non-digital natives to imagine doing ("so very narcissistic" is the dismissal I've heard, or "why would my friends care if I'm at such-and-such a conference or the grocery store?"). Well, some adults and a lot more young people do want to know and share up-to-the-minute activities and thoughts. It's a form of intimacy and presence that express highly connected friendship, manifest in Facebook newsfeeds and prolific phone texting (for a bit more on intimacy, see "Fictionalizing their profiles"). However, as with all technologies, there's a potential downside along with the upsides, and youth don't always think about the former. "There is the risk that teens could use microblogs to reveal personal information or engage in a relationship with someone whose intentions are less than honorable," writes my co-director at ConnectSafely, Larry Magid in Yahoo!Parents. "By default, Twitter messages can be seen by anyone, so if you want privacy you need to go into Settings and click 'Protect my updates' to make sure only people you approve can see what you type. Otherwise anyone can 'follow' you and see what you enter." Please see his piece for more on this. See also "The text version of hanging out" and "Do you Twitter?"

Social Web & business

I'm including this in a family-tech blog because kids just could some day be businesspeople! Aspects of social networking are really making inroads into the business world. One bit of evidence this week is the finding that "more than 50% of German companies use the means of communication provided by web 2.0, i.e. blogs, wikis and social networking." That's from Just4business.eu, citing a study by BITKOM and Oracle. Wikis (the collaborative online encyclopedia Wikipedia being an example) in particular are used to help match people with creative solutions to "particular tasks and problems." Other benefits cited: increased productivity, more cooperation between departments and company locations, transparency, increased productivity, and accessible documentation of work processes. Meanwhile, two US-based businesses, the New York Times and the professional social site LinkedIn, just struck a deal that allows the Times "to draw on all the personal profile data that users have entered on LinkedIn, such as the profession or industry they work in, as well as their job title, age, sex and location, the better to target advertising at NYTimes.com," the Financial Times reports. And Visa and Facebook have teamed up to bring "almost half a million small-business owners" to Facebook in an area of the service called The Visa Business Network, BankTech.com reports.

The text version of hanging out

There is a place for micro-blogging (such as with Twitter), and not just for hyper-communicative youth or parents on business trips who use it to keep in constant, drive-by touch with their kids. Fascinatingly,
Clive Thompson at Wired calls it "social proprioception" - the social version of the hand knowing what the foot's doing. He writes that Twitter "gives a group of people a sense of itself.... It's almost like ESP.... You know who's overloaded ... and who's on a roll.... Twitter substitutes for the glances and conversations we had before we became a nation of satellite employees." This is in contrast to past claims that the Net isolates us from one another, and it's where the social Web is heading, Clive suggests. He also offers a good reason for why it's widely misunderstood: It's "experiential" - you can't just view it to understand, you have to do it with a group of friends or colleagues, people with shared lives or interests. Dipping into it from the outside is like walking in on the hanging-out banter of a group of close teenaged friends - you not only need to know a bit about what they're talking about, you need to know them to understand what's going on.

Online safety as we know it: Becoming obsolete?

The headline may seem a bit inflammatory, but it's a sincere suggestion coming from 10+ years of observing and participating in the online-safety field. What we all know about online youth now from a substantial and growing body of research suggests it's time to reassess. We know, for example, that...

Young people make little distinction between online and offline and move constantly and fluidly between the two, with the focus more on the activity (socializing, schoolwork, listening to music, or all the above) than on the device or "place" where it's occurring.

The Internet has increasingly become a mirror of "real life" - what kids do online is not about technology, it's about life, child and adolescent development, functioning in community, at-risk behavior, critical thinking, and media literacy.

It's the young people at risk offline who are most at risk online, so expertise in adolescent at-risk behavior is necessary to the discussion.

Consider the first of nine myths about "digital natives" (online youth, basically, people who've never known life without the Internet) put forth by Profs. John Palfrey and Urs Gasser at a conference at Harvard Law School's Berkman Center: "Myth #1 - The online world presents a wholly new and completely different set of issues for youth we must address" (the ninth complements it: the myth that digital natives are a homogeneous group). [Even homogeneously speaking, research shows that young people themselves are getting smarter all by themselves about privacy and reputation management online (Pew/Internet data summarized in "Teens rule the Web").]

So, we might ask, should online safety be a separate field or discipline with unique safety expertise concerning some monolithic group called online youth? Certainly the Internet can augment and perpetuate problems in young people's lives in unprecedented ways, but research is showing that the substance of the problems is rooted in those real lives, not in a specific technology. It has to do with adolescent development and behavior much more than with technology. In fact, a great many types of expertise are becoming essential to the discussion - from neurologists on the teenage brain to psychologists on adolescent risk assessment to school counselors and administrators right in the trenches of gossip-cum-bullying blogs and cellphone photo-sharing. Sometimes we need to consult experts in constitutional law and computer forensics too (a dean of students once wisely had a computer forensics cop show students in a school-wide assembly how they're not as anonymous online as they think).

Where people with experience in online safety can help (in this transition time before the "digital natives" are parents and professionals themselves) is by...

Educating the public that online safety and well-being is not separate from "real life" and needs the same accountability.

Educating the public about how the Internet affects real-world actions or comments: how it can perpetuate them, reproduce or compound them, make them searchable, and bring unknown, unexpected audiences to them (see social media researcher danah boyd on this in an interview at AlterNet.org).

Serving as information clearinghouses and connectors to the right kind of expertise for predation, bullying, eating disorders, substance abuse, etc. The help we could point teens and parents to might be at customer service departments of Web sites, virtual worlds, or mobile phone companies; school administrators; certain specialists in law enforcement; legal advisers; social workers; psychologists; and so on.

My model for the clearinghouse approach is Netsafe in New Zealand. Providing online-safety education for all New Zealanders (youth, parents, schools, community organizations, companies, policymakers), Netsafe is an independent nonprofit organization with an active board membership representing New Zealand's Education Ministry, educators themselves, judges, corporations, parents, students, social workers, police, and New Zealand's Police Youth Education Service, Internal Affairs Dept., and Customs Service. Yes, Netsafe's an online-safety education organization working hard at the preventive end like many organizations in the US, but it also works at the remedial end, getting problems that come up to the right kind of help. An example of its clearinghouse role is in its direct relationship with New Zealand's two main mobile carriers' customer service departments, helping them get abuse calls about phone-based bullying and other problems to the right experts - sometimes parents, social workers, counselors, and school officials, not just law enforcement.

Probably no single organization in the US, with its population of 300 million (vs. New Zealand's 4 million), can handle all that Netsafe does nationwide in its country. The US's National Center for Missing & Exploited Children (NCMEC) - with its CyberTipline working at the remedial end and NetSmartz working up front at education and prevention (intelligently focusing more and more on safety in general, not just the online kind) - is certainly going for this more holistic approach. But our society is still too focused on the crime and law enforcement part of the "problem," and our online-safety field is still dominated by lawyers and law enforcement. Certainly society needs to keep addressing crime online, but the online-safety field - though maybe not quite obsolete - needs to reflect the breadth of young people's use of the Internet and all related devices and technologies, positive as well as a negative.

Comments, arguments, and other views on this from parents, educators, counselors, and other adults working with online youth would be most welcome in our ConnectSafely forum or via anne@netfamilynews.org.

Related links

Myths about "digital natives" from Profs. John Palfrey, director of Harvard University's Berkman Center for Internet & Society, and Urs Gasser at University of St. Gallen in Switzerland

Justine Cassell and Meg Cramer at Northwestern University's Center for Technology and Social Behavior write in an executive summary: "We argue that the current moral outrage and national panic over the risks of victimization faced by girls on the Internet has nothing to do with risks faced by girls on the Internet" in their essay "High Tech or High Risk: Moral Panics about Girls Online."

Here's what John Palfrey blogs about the Cassell/Cramer and other essays in the new book Digital Youth, Innovation, and the Unexpected (MIT Press).

More findings in researchers' "Stories from the Field" at the Digital Youth Research project at University of Southern California and University of California, Berkeley, funded by the MacArthur Foundation.

2 key US court actions involving MySpace

Two recent federal court actions are signs of growing recognition in US society that social-networking sites are not the cause of behavior in them which sometimes leads to tragic results. They're just another "place" where the behavior occurs. Where the confusion lies is in the role that the social Web does play. It can have the effect of amplifying and perpetuating the impact of content and speech on it, so responsible social-networking companies (and mobile carriers, virtual worlds, multiplayer games and communities) have the responsibility to help mitigate that behavior by 1) educating the public at the preventive end and 2) supporting parents, schools, and law enforcement at the remedial end, after things happen.

In the first case, existing law is being unprecedentedly applied in a way that puts the public focus on sites' terms of service as, basically, a set of user safety regs that need to be observed by all as a protection to all. In the second case, the decision by a federal appeals court to reaffirm a law that puts social-networking sites in the same category as telephone companies, as communication pipelines or venues, reaffirms the concept that on Web sites, too, people, not so much the places where people interact, are accountable for people's interactions. Given the age of the child involved, this case too puts the spotlight on site terms of service. Here are the cases:

1. Indictment in Megan Meier case

Lori Drew, the mother who allegedly helped create a fictitious MySpace profile that led to 13-year-old Megan Meier's suicide has been indicted. She has been "charged with conspiracy and fraudulently gaining access to someone else's computer" by a federal grand jury. Drew and some of Megan's peers had set up the profile of a fictitious 16-year-old boy and, through it, developed a relationship between the "boy" and Megan, who her family said had been treated for attention deficit disorder and depression. The profile's creators carried on the "relationship" for months, then faked the "boy's" breakup with Megan, leading to her suicide. Investigators in Missouri, where all this occurred, couldn't find a state law to apply to the case. Later, "federal prosecutors in Los Angeles launched a grand jury investigation ... to determine whether Ms. Drew or others defrauded Beverly Hills-based MySpace by providing false information to the site," the Associated Press reports, describing an unprecedented way of applying the law ("both Megan and MySpace are named as victims in the case, US Attorney Thomas O'Brien" told the AP).

This is a case and an approach to watch going forward, because in effect it adds "teeth" to social-networking sites' terms of service, which both parents and teens need to be aware of and which sites need to enforce. [Earlier coverage: "Extreme cyberbullying: US case comes to light" and "Missouri cyberbullying: Case not closed."]

2. Court rejects family’s suit against MySpace

A federal appeals court upheld the dismissal of a Texas family's $30 million sexual-assault case against MySpace. The court ruled that the Communications Decency Act of 1996 "bars such lawsuits against Web-based services like MySpace," the Associated Press reports. The case was dismissed by a federal court in Austin last year (see this item). The girl had created a profile on MySpace when she was below the site's minimum age of 14 but characterized herself as 18 and - after meeting a 19-year-old man who apparently got her phone number by claiming he was a high school football player - said she was assaulted by him after she went out on a date with him in 2006 (my original item on this was "Teen sues MySpace").

The social Web & 2007-'08

This past year was "when the Internet's potential as a transformative force expanded. This was the year we understood that the Internet is more than just another medium. It is an emerging society," reported the Times of India in an editorial, "The Year of Facebook." I agree that 2007 was the year we all saw the social Web take off, we began to see its potential for good, and we heard a whole lot about its downside. But the editorial seems to contradict itself where it says the Internet is "an emerging society" while earlier saying that "it's an extension of the physical world." Maybe it's both, but I think - for youth - it's more the latter, and adults can learn a lot from watching how young people "live" online (see "Oral culture online" and "The social Web Petri dish"). Australian IT looked at Google's Zeitgeist 2007 (the search engine's survey of billions of Web searches to determine "what's been on our collective consciousness") and reports that "7 out of the 10 hottest topics which triggered Internet queries during the year involved social networking" (the Zeitgeist is here). "A Top 10 list compiled by the world's most-used search engine includes British website Badoo, San Francisco-based Hi5, and Facebook." Also in the Top 10 were video-sharing sites YouTube and Dailymotion, Disney's ClubPenguin.com, and virtual world Second Life. As for MySpace, Australian IT adds, "one in every four US residents uses MySpace, while in Britain it is as common to have a profile page on the Web site as it is to own a dog." As for 2008, there's good and bad ahead too - see "Tech trends in 2008" from San Jose Mercury News columnist Dean Takahashi.

Half of us search for ourselves...

…or someone else in Web search engines, according to the latest study by the Pew Internet & American Life Project. The exact figures are 47% searching for ourselves, up from 22% in 2002, and 53% searching for others. The findings "reflect how people are sharing more and more of their lives on the Internet, as well as how Web 2.0 sites such as YouTube, Flickr, Facebook and MySpace are encouraging users to post their home videos, photographs and personal profiles online, including data ranging from their favorite movies to their cell phone number," the San Francisco Chronicle reports. In other findings, some 36% of us have searched for someone we've lost touch with and 9% have "dug up information on someone they were dating." In its coverage, the Associated Press reports that teens are "more likely than adults to restrict who can see their profiles … contrary to conventional wisdom." In other findings, some 36% of us have searched for someone we've lost touch with and 9% have "dug up information on someone they were dating," according to the Chronicle. Note that 60% of us are not worried about how much information about us is online, sixty-one percent "have not felt compelled to limit it," and 38% use privacy controls. The Pew/Internet study - "Digital Footprints: Online identity management and search in the age of transparency" - is here.

Web's inventor & the social Web

ZDNET blogger Dan Farber says the social Web just "reached a new stage of legitimacy" with a recent post by Tim Berners-Lee, the Web's inventor (in 1989, BTW). Berners-Lee says the Web has evolved in people's minds from connecting computers to connecting documents (maybe this was "Web 1.0") to connecting the things those documents are about - from relationships to all manner of interests and activities. For example, Berners-Lee said, "biologists are interested in proteins, drugs, genes. Businesspeople are interested in customers, products, sales. We are all interested in friends, family, colleagues, and acquaintances." Building on that, he later added that "it's not the Social Network Sites that are interesting — it is the Social Network itself. The Social Graph. The way I am connected, not the way my Web pages are connected. We can use the word Graph, now, to distinguish from Web." In his blog post, Farber was making the connection between Facebook founder Mark Zuckerberg's term "social graph," or "the network of connections between people," and Tim Berners-Lee's use of the term.

Hate on the social Web

It's just another example of how the social Web mirrors the "real world," with all that's good and bad in it - not that hate sites weren't a presence on Web 1.0, nearly from the beginning. "The Internet has become both a social gathering place and a pulpit for the current generation of neo-Nazis," the Edmonton Sun reports. It cites experts saying that people have become inured to hate groups like the Ku Klux Klan because of its "more sedate but just as powerful presence on the Web." It takes the forms of white-supremacy forums, blogs, and social sites, such as "a European-American online community for whites that bears an uncanny resemblance to the popular networking site Facebook."

A Net founder comments on social Web

"The Internet should not be used as a scapegoat for society's ills," Vint Cerf told the BBC. Cerf, who is considered one of
the "fathers" of the Internet for the role he played during its early stages, was speaking on BBC Radio. He argued against over-regulation of the Net, after some members of Britain's Conservative Party proposed government limits on sites young people can use, including YouTube which is owned by Google, where Cerf now serves as chief Internet evangelist. Cerf's comments were specifically about Web 2.0, or the social Web. "Most of the content on the network is contributed by the users of the Internet," he said, "so what we're seeing on the Net is a reflection of the society we live in." Cerf pointed out that Google, like other search engines, can be configured to help parents limit the types of sites their kids can find.

Connected family reunions

"Do you have wi-fi?" A logical question from any teen-aged second cousin once removed. It was the type of question, anyway, that New York Times contributor Roger Mummert received at the beginning of a family gathering at his house - the "first inkling of how the vastly expanded electronic and informational needs of houseguests would flavor our time together. Soon guests were positioning themselves to get dibs on one of the three computers in our Long Island house the way they would otherwise line up to jump in the shower." In the UK and South Korea, there are probably already unwritten rules of etiquette about texting at social and family gatherings, and those sensibilities will undoubtedly develop the world over, as we adjust our human interaction to increasingly ubiquitous digital connectivity.

Overexposed on the social Web

Photos of and lewd comments about high school track star Allison Stokke, 18, are “plastered across the Internet,” the Washington Post reports, and this week newspapers and blogs nationwide have covered this social-Web phenomenon (a Google News search Wednesday turned up about two dozen newspaper stories). This is all unwanted attention for Allison. “After dinner one evening in mid-May, Stokke asked her parents to gather around the computer,” according to the Post. “She gave them the Internet tour that she believed now defined her: to the unofficial Allison Stokke fan page [AllisonStokke.com - since taken down at her request], complete with a rolling slideshow of 12 pictures; to the fan group on MySpace, with about 1,000 members; to the message boards and chat forums where hundreds of anonymous users looked at Stokke's picture and posted sexual fantasies”; to the imposter profile on Facebook (which it immediately deleted on notification).” All the attention has been tough on her and her family. First Allison tried to ignore it, then she told her coach she wanted to figure out how to get it all under control. Within a few weeks, after a Yahoo search of her named turned up 310,000 results, she decided control was not a possibility. The takeaway: It helps to be a nationally ranked pole vaulter (attention all star athletes and persons of accomplishment of any sort), but notoriety good and bad can happen to just about anyone now on the user-driven Web. The solution? To be proactive. We can’t control what others post, but we can post positive content about ourselves. “The secret to burying unflattering Web details about yourself is to create a preferred version of the facts on a home page or a blog of your own, then devise a strategy to get high-ranking Web sites to link to you," the New York Times reported two years ago. Sounds like a lot of work, but it could be fun and it’s better than what a future athletic recruiter or employer would otherwise find! See also “Kids: Budding online spin doctors" and “Your kids: What people see online."

Web 2.0 is teen space: Study

The term “Web 2.0” gets tossed around a lot, and I often use “social Web” or “user-driven Web” to give parents a little clearer picture of it. The Pew Internet & American Life Project recently decided to get a better fix on this new phase of the Web, as it’s so often called: who uses it and how they use it in the context of how they use the Internet and Net-connected devices in general. Pew’s just-released findings – in “A Typology of Information and Communication Technology Users” - only further confirmed what a lot of us suspected. The user-driven Web is the youth-driven Web. Only 19% of adult Internet users in the US say they’ve shared something online that they’ve created themselves (artwork, photos, stories, videos), which is what Web 2.0 is all about. “The typology clearly shows how modern information technology is the province of youth,” Pew found (p. 49). Meanwhile, market researcher Yankee Group just released its finding that "72% of US teens are actively logging onto social networking Web sites." Here’s CNET’s coverage of the Pew study.

Top-ranked social sites

It’s no surprise that MySpace and Facebook were the first- and second-ranked social-networking sites on Compete.com’s list for March ’07 – in terms of both site visitors and “attention” (Compete’s word for percentage of their online time people spend on a particular site). What was interesting was that Bebo was No. 9 in terms of visitors and No. 3 in terms of the amount of attention it gets from its users. “Bebo, a relatively new player in the space, has more than tripled in both unique visitors and attention from March 2006 to March 2007,” the Compete blog reports. By attracting and engaging quality traffic, the site leaps from 9th ranked in Unique Visitors to third in Attention.” Tagged, targeting mostly teens and with more than 30 million members, is No. 5 in both categories. Interestingly, BlackPlanet, targeting African Americans and with 16 million+ members, is No. 4 in Attention and not quite in the Top 10 in terms of unique visitors. Google’s Orkut, which is huge in Brazil and ranks 8th in Attention, is only 22nd in terms of site visitors.