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Counterspeech DOs and DON’Ts

Tips for countering online social cruelty

You could call it the newest online safety tool (that works on any device!). This is students’ first solid, research-based guidance for safe, constructive – potentially powerful – counterspeech in social media. Research shows that most students want to help when they witness harassment online and offline – they just don’t know how. Here’s help for the online part of that. The bullying prevention field talks about turning bystanders into upstanders. Here’s help for those digital bystanders. Upstanders can be counterspeakers, as well as supporters online and in person! This tool is a joint project of the The Net Safety Collaborative, HeartMob, Project HEAR, and #ICANHELP, adapting the fine work of The Dangerous Speech Project and other researchers for students and others seeking to turn around online hate – and with special thanks to illustrator Kendall Simpson and our student advisers. Please share this widely!

The text-only version of this resource can be found here. You can download the cartoon as a PDF here. Feel free to print it out and share it widely!

References

  • “Considerations for Successful Counterspeech,” by Susan Benesch, Derek Ruths, Kelly P Dillon, Haji Mohammad Saleem and Lucas Wright
  • More tips for countering harassment offline as well as online at iHollaback.org
  • “Defusing Hate: A Strategic Communication Guide to Counteract Dangerous Speech,” by Rachel Brown
  • Megan Phelps-Roper’s February 2017 TED Talk
  • HeartMob’s Social Media Safety Guides
  • FAQ at DangerousSpeech.org
  • “Stopping Hate: How to Counter Hate Speech on Twitter,” a pdf guide from the Media Diversity Institute in London
  • StoptheTrolls.org, a project of the London-based Media Diversity Institute, the Washington, D.C.-based International Center for Journalists, Brussels-based CEJI (Centre Europeen Juif d’Information) and other international organizations working against racism and hate speech.
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Anne Collier


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2016 TEDx Talk on
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IMPORTANT RESOURCES

Our (DIGITAL) PARENTING BASICS: Safety + Social
NAMLE, the National Association for Media Literacy Education
CASEL.org & the 5 core social-emotional competencies of SEL
Center for Democracy & Technology
Center for Innovative Public Health Research
Childnet International
Committee for Children
Congressional Internet Caucus Academy
ConnectSafely.org
Control Shift: a pivotal book for Internet safety
Crimes Against Children Research Center
Crisis Textline
Cyber Civil Rights Initiative's Revenge Porn Crisis Line
Cyberwise.org
danah boyd's blog and book about networked youth
Disconnected, Carrie James's book on digital ethics
FOSI.org's Good Digital Parenting
The research of Global Kids Online
The Good Project at Harvard's School of Education
If you watch nothing else: "Parenting in a Digital Age" TED Talk by Prof. Sonia Livingstone
The International Bullying Prevention Association
Let Grow Foundation
Making Caring Common
Raising Digital Natives, author Devorah Heitner's site
Renee Hobbs at the Media Education Lab
MediaSmarts.ca
The New Media Literacies
Report of the Aspen Task Force on Learning & the Internet and our guide to Creating Trusted Learning Environments
The Ruler Approach to social-emotional learning (Yale Center for Emotional Intelligence)
Sources of Strength
"Young & Online: Perspectives on life in a digital age" from young people in 26 countries (via UNICEF)
"Youth Safety on a Living Internet": 2010 report of the Online Safety & Technology Working Group (and my post about it)

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Founded as a nonprofit public service in 1999, NetFamilyNews quickly became the “community newspaper” of a vital interest community of subscribers in more than 50 countries. Site and newsletter became a blog in the early 2000s. Nowadays, you can subscribe in the box to the right to receive articles in your in-box as they're posted – or look for tweets, posts on our Facebook page, and key commentaries from Anne on her page at Medium.com. She welcomes your comments, follows and shares!

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