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FTC’s strong message to social media providers

April 1, 2011 By Anne Leave a Comment

Via its proposed settlement with Google over its Buzz product’s privacy flaws, the Federal Trade Commission just sent the social-media industry a message. Bake user privacy protection into your product development. The Commission’s critique of Buzz’s launch was detailed, reported Rob Pegoraro at the Washington Post: “If you read through its eight-page complaint, you’ll see a focus on the finer points of Buzz’s initial presence – the default settings that anybody could change but few people would, the user-interface details that were too easy to overlook – that other social-media sites would do well to consider.” The FTC sees these finer points as best practices for the whole industry, the New York Times reports (2nd page of that article). I’m sure other large social-media companies took note of the FTC’s proposed consent decree, but I agree with Pegoraro at the Post that “anybody who designs privacy options for a Web site or service needs to obsess [emphasis mine] over getting the default settings right and implementing a design that makes it easy to discover how to change them,” and I wonder if app developers and other small social-media shops took enough notice. Alertness to what social games, apps, and Web sites do with our personal information, including physical location, needs to be baked into media literacy lessons for consumers and children, because there are zillions of social-media providers now – for example, see “New phone app: Color me (& us) careful!”

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Filed Under: Law & Policy Tagged With: best practice, consent decree, consumer privacy, FTC, Google, Internet policy, Privacy, settlement, social media industry

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Our (DIGITAL) PARENTING BASICS: Safety + Social
NAMLE, the National Association for Media Literacy Education
CASEL.org & the 5 core social-emotional competencies of SEL
Center for Democracy & Technology
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Childnet International
Committee for Children
Congressional Internet Caucus Academy
ConnectSafely.org
Control Shift: a pivotal book for Internet safety
Crimes Against Children Research Center
Crisis Textline
Cyber Civil Rights Initiative's Revenge Porn Crisis Line
Cyberwise.org
danah boyd's blog and book about networked youth
Disconnected, Carrie James's book on digital ethics
FOSI.org's Good Digital Parenting
The research of Global Kids Online
The Good Project at Harvard's School of Education
If you watch nothing else: "Parenting in a Digital Age" TED Talk by Prof. Sonia Livingstone
The International Bullying Prevention Association
Let Grow Foundation
Making Caring Common
Raising Digital Natives, author Devorah Heitner's site
Renee Hobbs at the Media Education Lab
MediaSmarts.ca
The New Media Literacies
Report of the Aspen Task Force on Learning & the Internet and our guide to Creating Trusted Learning Environments
The Ruler Approach to social-emotional learning (Yale Center for Emotional Intelligence)
Sources of Strength
"Young & Online: Perspectives on life in a digital age" from young people in 26 countries (via UNICEF)
"Youth Safety on a Living Internet": 2010 report of the Online Safety & Technology Working Group (and my post about it)

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