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What Facebook does with abuse reports

April 16, 2010 By Anne 3 Comments

The head of Facebook’s international law enforcement group, Max Kelly, Friday revealed more details than I’ve seen in the news media on how the site detects bad behavior and content, including criminal activity. On the prevention side, The Guardian reports, “Facebook has developed sophisticated algorithms to monitor its users and detect inappropriate and predatory behaviour, bolstering its latest raft of initiatives to improve the safety of its users.” For details on what FB does about that behavior, please see the article, which includes pushback from CEOP but also signs of momentum toward a working rather than adversarial relationship. Only the former will help remove layers and redundancies in abuse reporting, as well as help educate the public on where and how to report what. Historians could probably tell us that it took time for the public to know what to report to 911/999 and, for example, what to report to school authorities, and here the system and education will need to be multinational and multicultural. This is a followup to my post last week about the “panic button” problem.

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Filed Under: Law & Policy, Risk & Safety Tagged With: CEOP, Facebook, panic button

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Comments

  1. Anne says

    April 16, 2010 at 6:43 pm

    Thanks for your comment, Morgan. MySpace has had very solid systems in place for a long time. As for Twitter, wow, their response is REALLY concerning. If you have or can point to a record of those tweets (or at least the account screenname of this user), I strongly suggest that you share that info with CyberTipline(.com), which you can do online or via their 800 no. (1800THE LOST). If there's a risk there, they can get a subpoena to Twitter that it would have to respond to. Tx again.

    Reply
  2. Anne says

    April 16, 2010 at 6:43 pm

    Thanks for your comment, Morgan. MySpace has had very solid systems in place for a long time. As for Twitter, wow, their response is REALLY concerning. If you have or can point to a record of those tweets (or at least the account screenname of this user), I strongly suggest that you share that info with CyberTipline(.com), which you can do online or via their 800 no. (1800THE LOST). If there's a risk there, they can get a subpoena to Twitter that it would have to respond to. Tx again.

    Reply
  3. Morgan Ives says

    April 16, 2010 at 6:33 pm

    I'm glad that Facebook is making reporting easier. MySpace also seems to be responding to the need.

    Twitter, on the other hand, has absolutely no controls in place. I reported an adult male tweeting sexual things to a 12-year-old several months back. Twitter's response? "We don't get involved in personal disputes."

    And yes, he's still online with the same account. He no longer tweets inappropriately in public; instead, he asks the little girls who follow him to direct message him.

    Reply

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2016 TEDx Talk on
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IMPORTANT RESOURCES

Our (DIGITAL) PARENTING BASICS: Safety + Social
NAMLE, the National Association for Media Literacy Education
CASEL.org & the 5 core social-emotional competencies of SEL
Center for Democracy & Technology
Center for Innovative Public Health Research
Childnet International
Committee for Children
Congressional Internet Caucus Academy
ConnectSafely.org
Control Shift: a pivotal book for Internet safety
Crimes Against Children Research Center
Crisis Textline
Cyber Civil Rights Initiative's Revenge Porn Crisis Line
Cyberwise.org
danah boyd's blog and book about networked youth
Disconnected, Carrie James's book on digital ethics
FOSI.org's Good Digital Parenting
The research of Global Kids Online
The Good Project at Harvard's School of Education
If you watch nothing else: "Parenting in a Digital Age" TED Talk by Prof. Sonia Livingstone
The International Bullying Prevention Association
Let Grow Foundation
Making Caring Common
Raising Digital Natives, author Devorah Heitner's site
Renee Hobbs at the Media Education Lab
MediaSmarts.ca
The New Media Literacies
Report of the Aspen Task Force on Learning & the Internet and our guide to Creating Trusted Learning Environments
The Ruler Approach to social-emotional learning (Yale Center for Emotional Intelligence)
Sources of Strength
"Young & Online: Perspectives on life in a digital age" from young people in 26 countries (via UNICEF)
"Youth Safety on a Living Internet": 2010 report of the Online Safety & Technology Working Group (and my post about it)

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