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NJ AG’s ‘Report Abuse’ button

October 3, 2007 By Anne Leave a Comment

New Jersey Attorney General Anne Milgram wants all social-networking sites to have the “Report Abuse” button at the bottom of every page, NJ.com reports. Her plan, she told a Gannett New Jersey reporter, “will give users a standard form to report concerns such as suspected child predators or violent or sexually explicit material. Anyone who files a complaint will receive a confirmation number and contact information they can use to follow up on their report.” New Jersey-based myYearbook.com and six niche sites run by CommunityConnect have adopted General Milgram’s program so far. At first glance, it makes a lot of sense, but there are some key drawbacks: this is the program of a single US state, and social-networking sites are highly international; a number of sites, such as MySpace, Facebook, and Hi5, already have such systems in place; and, practically speaking, it’s not a hot button that makes sites responsive, it’s the customer-service system behind it that does. A better idea would be industry-wide, uniform best practices for abuse reporting and response to which all such sites agree to comply. But let’s hear from a social site itself about this. Gannett reported that MySpace hadn’t returned its call about this, so I contacted MySpace as to whether this program would make sense for its service and social sites in general. Hemanshu Nigam, MySpace’s (and Fox Interactive’s) chief security officer responded that….

  • MySpace already has a report abuse button “on the bottom of every profile and in key areas of our site.”
  • MySpace’s system is more granular (“users can choose the type of problem they are reporting).
  • “These reports are then handled by a trained customer-care group – each company is unique with a unique user base and set of issues.”
  • “We are an international site that must handle reports from citizens around the world – a New Jersey-centric button fails to recognize the reality of the Internet” (it’s in more than a dozen countries; see also “MySpace international”).
  • “A singular process doesn’t work – guiding principles in this area would be more successful rather than prescriptive requirements.”

    Mr. Nigam added that MySpace wasn’t contacted by the New Jersey attorney general’s office about the program – the company first heard about it in the news media. In related news, General Milgram’s office this week subpoenaed Facebook, “requesting that the company turn over information as to whether registered sex offenders have profiles on the site,” CNET reports. MySpace has responded to similar subpoenas in recent months (see “Social-networking dangers in perspective”).

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  • Filed Under: predators, Risk & Safety, social networking Tagged With: Facebook, MySpace

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    Our (DIGITAL) PARENTING BASICS: Safety + Social
    NAMLE, the National Association for Media Literacy Education
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    Center for Democracy & Technology
    Center for Innovative Public Health Research
    Childnet International
    Committee for Children
    Congressional Internet Caucus Academy
    ConnectSafely.org
    Control Shift: a pivotal book for Internet safety
    Crimes Against Children Research Center
    Crisis Textline
    Cyber Civil Rights Initiative's Revenge Porn Crisis Line
    Cyberwise.org
    danah boyd's blog and book about networked youth
    Disconnected, Carrie James's book on digital ethics
    FOSI.org's Good Digital Parenting
    The research of Global Kids Online
    The Good Project at Harvard's School of Education
    If you watch nothing else: "Parenting in a Digital Age" TED Talk by Prof. Sonia Livingstone
    The International Bullying Prevention Association
    Let Grow Foundation
    Making Caring Common
    Raising Digital Natives, author Devorah Heitner's site
    Renee Hobbs at the Media Education Lab
    MediaSmarts.ca
    The New Media Literacies
    Report of the Aspen Task Force on Learning & the Internet and our guide to Creating Trusted Learning Environments
    The Ruler Approach to social-emotional learning (Yale Center for Emotional Intelligence)
    Sources of Strength
    "Young & Online: Perspectives on life in a digital age" from young people in 26 countries (via UNICEF)
    "Youth Safety on a Living Internet": 2010 report of the Online Safety & Technology Working Group (and my post about it)

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