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Twitter’s improvements to abuse reporting

August 7, 2013 By Anne Leave a Comment

Now that more than a quarter of US teens use Twitter, according to the Pew Internet Project, parents might want to know that Twitter has upgraded its abuse-reporting process. Apparently in response to a series of serious threats in Twitter aimed at women journalists in the UK, Twitter is “cracking down” on abusive behavior, USATODAY reports, with specific categories for reporting, including harassment. And before that, Twitter started making it easier to report violations of its rules, adding the option to report specific tweets, Mashable.com reports – though so far only on iPhones and mobile.twitter.com in smartphone browsers. Mashable adds that Twitter’s hiring more staff to help handle abuse reports. The service’s head of trust and safety, Del Harvey, wrote in its UK blog that Twitter users worldwide send more than 400 million Tweets a day via the site and various apps. “While manually reviewing every Tweet is not possible” because of that volume, she wrote, “we use both automated and manual systems to evaluate reports of users potentially violating our Twitter Rules. These rules explicitly bar direct, specific threats of violence against others and use of our service for unlawful purposes.” [Disclosure: Twitter is a supporter of ConnectSafely.org, where I serve as co-director.]

Related links

  • Here‘s how to report tweets, and here are instructions for reporting in general.
  • Twitter’s Safety Tips for Teens and Parents
  • My ConnectSafely co-director Larry Magid’s coverage at Forbes.com
  • “A (digital) return to village life,” which I wrote in 2008 about a long, thoughtful piece about Twitter in the New York Times Magazine and about Twitter was making university classes more village-like
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Filed Under: Literacy & Citizenship, Risk & Safety, Social Media Tagged With: abuse reporting, Del Harvey, harassment, Pew Internet Project, teens, twitter

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Our (DIGITAL) PARENTING BASICS: Safety + Social
NAMLE, the National Association for Media Literacy Education
CASEL.org & the 5 core social-emotional competencies of SEL
Center for Democracy & Technology
Center for Innovative Public Health Research
Childnet International
Committee for Children
Congressional Internet Caucus Academy
ConnectSafely.org
Control Shift: a pivotal book for Internet safety
Crimes Against Children Research Center
Crisis Textline
Cyber Civil Rights Initiative's Revenge Porn Crisis Line
Cyberwise.org
danah boyd's blog and book about networked youth
Disconnected, Carrie James's book on digital ethics
FOSI.org's Good Digital Parenting
The research of Global Kids Online
The Good Project at Harvard's School of Education
If you watch nothing else: "Parenting in a Digital Age" TED Talk by Prof. Sonia Livingstone
The International Bullying Prevention Association
Let Grow Foundation
Making Caring Common
Raising Digital Natives, author Devorah Heitner's site
Renee Hobbs at the Media Education Lab
MediaSmarts.ca
The New Media Literacies
Report of the Aspen Task Force on Learning & the Internet and our guide to Creating Trusted Learning Environments
The Ruler Approach to social-emotional learning (Yale Center for Emotional Intelligence)
Sources of Strength
"Young & Online: Perspectives on life in a digital age" from young people in 26 countries (via UNICEF)
"Youth Safety on a Living Internet": 2010 report of the Online Safety & Technology Working Group (and my post about it)

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