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In social media, there is no ‘my privacy’ all by itself!

23-May-12

It’s about time this was noted in the mainstream media: “On Facebook, Your Privacy Is Your Friends’ Privacy,” goes the headline at The Atlantic. This is not news. Among others, my ConnectSafely co-director Larry Magid and I have been speaking and writing this for years, and it was in our Parents’ Guide to Facebook from its first edition. Even some privacy advocates (I think of the Future of Privacy Forum) get this, but many still refer to privacy as an individual not collective proposition. So maybe this is momentum – more parents will notice this important social factor in parenting and educating social media users cited by Atlantic writer Megan Garber: “As our [digital] social networks grow and normalize [she's referring to the digital expression of the social networks we all have, and had long before there were social media], though, it’s increasingly more accurate to think about privacy as a communal affair, something heavily contextual and owned, collectively, by networks [absolutely, but I hope she means "networks of people," not "social network sites"]. Which means,” Garber continues, “that privacy is something that all of us, as individuals and as a group, are responsible for.” Hear, hear! That last sentence, which is indisputable, means that our children’s safety, privacy, and reputation protection are a shared responsibility, sometimes a negotiation.

Garber goes on to cite a study that showed “tagged photos, in particular” can be used by third parties such as “malicious hackers” to steal identities, commit other crimes, and generally create problems. Good to know, but it’s also good to know there’s a solution to that in Facebook: Make sure you check tags of you in posts and photos before they go live. Garber quotes the researchers as saying the tagged person has no control, but that’s incorrect. Here’s how to take control in FB: Click on the little arrow in the top-right-hand corner of your FB page, then on “Privacy Settings,” then on “Edit Settings” to the right of “Timeline and Tagging”; then just “Enable” the setting that says “Review posts [includes photos] friends tag you in before they appear on your timeline.”

So what does it mean that the safety of our physical and non-physical selves and property (our psyches, identities, reputations, computers, networks, and intellectual property) are both individual and collective? It means we can’t possibly, logically, expect either governments (laws) or corporations to be fully responsible for safeguarding it. It’s also partly up to us and the people we interact with online, phones, and all digital devices. Safety and privacy are now as user-generated, social, and distributed as our media are!

Your kids too can ‘So.cl-ize’ now

22-May-12

Microsoft’s So.cl – with “facets of social networking, search, and media sharing [and] a user interface resembling Google+” but that “also takes ideas from Facebook, Twitter, and Pinterest” – has just opened its doors to everyone, VentureBeat reports. It adds that users can follow fellow users as well as “interests like food, art, or movies.” That latter piece is how it takes cues from Pinterest: It’s ” more like an image board where you post and share web-based content based on general interest categories such as cars, movies, and sports – all of which is filtered through a built-in Bing search tool,” PC World says, providing a bit of a tour of So.cl. I first blogged about So.cl (with more context) last December, when it was only available to students at the University of Washington, Syracuse University, and New York University, but it still “doesn’t appear to be a product built for mass appeal,” PC World says. Here’s So.cl’s FAQ for more details.

‘Engage, don’t restrict’: Digital parenting study

21-May-12

The guidance has never been clearer, nor have the reasons for it. Based on surveys of 25,142 families of 9-to-16-year-olds in 25 countries, researchers came to the conclusion that parents’ active engagement with their kids’ Internet activities works better than restricting them. They found that, while both imposing restrictions (e.g., installing a filter, banning certain Web sites, or restricting activities like photo-sharing or texting) and actively engaging reduced “risks of harm,” the more restrictive approach also reduced children’s opportunities online. “For parents, talking to their child about the internet, encouraging them to explore alone but being nearby in case they are needed and talking to them about what they do online are all ways in which they can reduce online risks without reducing their child’s opportunities,” said EU Kids Online research director Sonia Livingstone in a press release.

Livingstone also said that the surveys found a generally “positive picture in which children welcome parental interest and activities, and parents express confidence in their children’s abilities.” In their analysis – “How can parents support children’s Internet safety?” – the researchers said that “Cynicism that what parents do is not valued, or that children will always evade parental guidance, is ungrounded.” More than two-thirds of the young people surveyed said their parents’ guidance is helpful – “27% ‘very’, 43% ‘a bit’,” and the 13-to-16-year-olds as much as the younger children. This resonates closely with what the Pew Internet Project found in its research last year (see “Parents Matter” in my post about it). In fact, the EU Kids Online researchers even heard a small percentage of children say they wish their parents were more involved in their online experiences (5% “a lot” more and 10% “a little” more). Interestingly, two-thirds of the young respondents also said their parents “know a lot (32%) or quite a lot (36%) about what they do online.” Of course there were differences in digital parenting styles from country to country. Report co-author Andrea Duerager said that, “in Turkey and Austria, for example, parents favour a restrictive approach while in Nordic countries they do more active mediation.”

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Parents, you might consider these POVs

18-May-12

I’m just going to “republish” the following paragraphs in full because of the last two about teens. They represent cutting-edge, research-based thinking, but also a point of view that I value. The writer, sociologist Zeynep Tufekci, is an assistant professor at the University of North Carolina, and a fellow at Harvard’s Berkman Center for Internet and Society. She’s blogging at The Atlantic about social media’s role in human relationships in anticipation of a conversation with Sherry Turkle and Steven Marche on the Diane Rehm Show on public radio this week, in which she speaks of social media as one answer to the “epidemic of loneliness” that Marche wrote of in The Atlantic….

“Social media is propelling transitions and disruptions in the composition of social networks. Increasingly, what used to be a given (social ties you inherited by virtue of where you lived or your familial ties) is now a task (social ties based on shared interests and mutual interest). Surely, there will be new winners and losers. None of this, however, indicates a flight from human contact.” I completely agree, based on personal experience and research I’ve covered (see my own counter to the notion that our humanity is somehow diminishing, though I also agree we, the human race, have much to figure out about how our humanity is expressed in and with social media).

“Is there a qualitative loss, then? Maybe. Such a subjective argument cannot be refuted with all the data showing people are just as much, if not more, connected now, compared with most of 20th century. My sense is that what qualitative loss there is happens to be less so than many other forms of conversation avoidance. In fact, I can’t count the number of times I was disturbed upon entering a house – especially in Turkey where this is common – because the television was blaring. Most people use the TV exactly like that – a conversation killer. At least, if people are texting, they are texting a human being. Similarly, I doubt that anyone has not seen how a person can open the newspaper at the kitchen table to block out conversation.

“Take the much-maligned teenagers. What have we done to them? First, we move to the suburbs. So, they can’t get around unless they drive (which is pretty dangerous). Parents often only take them to organized activities where the activity – hockey, violin, debate club – dominates, not the leisurely social conversation with each other adolescents naturally crave. Or they can hang out at … shopping malls. I need not say more about soul-killing.

“And then when teenagers attempt to break out of this asocial, unnatural, and bizarre prison constructed of highways, no-recess time, and isolated single-family homes by connecting to each other through social media, we ‘tsk-tsk’ them on how they don’t know how to actually talk, or that they are narcissists because now we can see their status updates. Hint: Not much new going on here except teenage behavior is now visible, thanks to technology and everyone else seems to have forgotten what it was like to be that age. And, yeah, mom and dad, sometimes they want to talk to their peers and not to you. That is not new. It’s not even your fault. It’s called being a teenager. A bit of a pain, perhaps, but the kids are neither the smartest, nor the dumbest, nor the most narcissistic, nor the most non-conversationalist generation ever.”

It’s an amazing generation, actually. They’re growing up in a challenging, fast-changing world, and they are doing very well with that. Watch this video shot at The Bridge Academy, a school for at-risk youth in London, and produced by youth-technology consultant Stephen Carrick-Davies (see The Guardian for insights into this amazing school). At about 5:50 in, administrator and teacher Andre Bailey says, “I don’t think we give children enough credit for the way that they do self-censor and manage their behavior online.” Despite all they’re dealing with in their lives, the young people in the video demonstrate a lot of intelligence and self-awareness around the technology they use. As their teacher, Andre, put it, “that’s not to say that it doesn’t go wrong sometimes” in videogames and other digital spaces – “of course it does, but it’s just as likely to go wrong in the real world as it is in the virtual world.” The more we understand young people in the context of their everyday lives, the better we’ll be at supporting their safe use of digital media and technology.

Our growing use of location services: Study

17-May-12

Pew: Teen use of geosocial servicesThere has been a lot of speculation but little really known about Americans’ use of location-based services (LBS) and geosocial services on cellphones. Thanks to some new research from the Pew Internet Project, the picture is starting to fill in. Pew defines LBS as anything from GPS-enabled map services to, for example, nearby restaurant reviews using an app or browser on one’s cellphone. Examples of geosocial services are “check-in” services like Foursquare and Gowalla, the latter recently acquired by Facebook. The use of both types is rising with smartphone adoption, Pew found. Smartphone use went from 35% of US adults last May to 46% this past February, less than a year.

At last we have some data on teen use of location services! As of last July, almost a fifth (18%) of teen smartphone users use a geosocial service such as Foursquare. That’s 8% of teen cellphone owners and 6% of US 12-to-17-year-olds overall. Not surprisingly, older teens use them more than younger ones. I say “not surprisingly” because part of the enjoyment of check-in services is being independently mobile so one can spontaneously go to meet friends who’ve checked into a specific location. Of course, more urban kids could use public transportation, but that cuts down on the spontaneity a bit, and younger kids generally need some measure of permission from a parent to move around the city on their own.

Here are some other numbers on use of location services:

  • LBS: “Almost three-quarters (74%) of smartphone owners” use real-time LBS info on their phones, “up from 55% in May 2011.” So “the overall proportion of adults who get location-based information has almost doubled” in less than a year – 23% to 41%
  • Geosocial use went from 12% to 18% of US adults in the same May-to-February period. Ninety-three percent of geosocial service users also use LBS.

Helping kids who encounter porn: ‘The Talk’ x3

15-May-12

It’s no longer just two talks that parents need to have with their kids, the New York Times suggests – “the early lesson about the ‘birds and the bees’ and the more delicate discussion of how to navigate a healthy sexual life as a young adult” – but now also “the [online] pornography talk.” It’s a great piece that quotes top sources on the subject, almost echoing one by my ConnectSafely co-director Larry Magid in the Huffington Post last January: “What to Do if Your Child Is Looking at Porn.”

Both quote psychotherapist, sex educator and author Marty Klein, whose advice to parents in the Times suggests to me, actually, that it’s best not to have just three big-deal talks, but occasional low-key conversations that anticipate what a child can encounter online. “Conventional wisdom has held that strict rules about screen time and installing filtering software will solve the problem,” the Times’s Amy O’Leary wrote. “But given the number of screens, large and small, that fill the average American home, those strategies may be as effective as building a bunker in the sand while the tide rolls in.” It’s not really as bad as she makes it sound. It’s truly not a tide of porn that online kids face – in fact, unwanted exposure to porn actually decreased (11%) among US 10-to-17-year-olds between 2000 and 2010 (see this). But don’t let tech safeguards like filtering software create a false sense of security and keep you from having the conversations.

Dr. Klein said it’s a lot easier for both parents and kids if communication is open and not reactive – such as after finding some graphic content in a teen’s browser history or cellphone or comforting a child who’s stumbled on some highly inappropriate content when searching for “My Little Pony” videos.

But if parents haven’t gotten around to the more casual conversations, they also shouldn’t sweat it. It’s just easier without the build-up or guilt about procrastination. No matter what, if a parent finds a child has been viewing pornography intentionally, the discovery can be turned into a “teachable moment,” but it’s important not to overreact, both articles cite experts as saying. The Times cites the view of Elizabeth Schroeder at Rutgers University that “many parents don’t react so calmly…. They may wonder what is wrong with their child or if what the child has seen will forever traumatize him or her. Neither assumption is correct, [Schroeder] said. The greater potential harm – and shame – can come from a parent’s reaction.”

Larry wrote that “you don’t need a psychologist or a pediatrician to recognize how this can be an extremely embarrassing situation for you and your child. After all, you’re entering into the child’s private space.” Daniel Broughton, a pediatrician at the Mayo Clinic in Minnesota, told him how important it is that parents not make their kids “feel as if they’re somehow abnormal or perverted.” It helps to separate the activity from the developmentally normative feelings behind it, Dr. Broughton said. He told Larry that parents might want to seek professional advice for themselves on how to deal with the behavior, but “that doesn’t mean you should seek professional care for your child.”

After we were on a conference panel together recently, Dr. Klein kindly sent me his slide with some talking points parents can use when they want to talk with their kids about online porn. You’ll want to calibrate to what’s developmentally appropriate for your child, but here are the key points:

  • “It’s fiction, not a documentary”
  • Those are “atypical bodies” and “atypical activities”
  • “It’s edited” or “photoshopped”
  • “Adults play sex games”
  • “Different people relate to porn differently – how does it affect you?”

There’s much more wisdom in both the New York Times and Huffington Post articles – I highly recommend them. The bottom line: Keeping communication lines wide-open “is the best safeguard against any potential harm,” the Times reports – as with every aspect of online and mobile safety, I’d add.

‘What’s Your Story’ video winners announced

15-May-12

As one of the judges for Trend Micro’s “What’s Your Story?” video contest, I was delighted that the grand prize went to a collaborative student project this year. “Choices” was a project of the Video Club at South Grand Prairie High School in Grand Prairie, Texas. It illustrates that good experiences online and on phones “all come down to the decisions we make,” as the producers put it. They added that “we hope people will think about all the decisions they face when they use a cell phone. Sometimes a small decision can have a big impact. If you make good choices, you’ll be ok.” A number of the entries promoted and modeled caring, courageous use of digital media and technology. The South Grand Prairie Video Club won a $10,000 prize. The seven category winners’ videos, both schools’ and individuals’, each of which won a $1,000 prize, can be viewed here. The contest’s judges represented a number of commercial, nonprofit and governmental organizations: our own ConnectSafely.org, the ID Theft Resource Center, Canada’s privacy commissioner, the Cyberbullying Research Center, CTIA’s Wireless Foundation, Commonsense Media, and – besides Trend Micro – Yahoo, Twitter, and Facebook.

Might social media critics factor in the view from developing countries?

14-May-12

Those of us in developed countries can get so wrapped up in the potential downsides of social media that we can barely imagine how much positive potential they represent in developing countries, where some parents work hard to get their children mobile phones that connect them to the rest of the world – and possible upward mobility – through services such as Twitter, Facebook and Google (see this). In the news media we’re often reminded of how global social media are, yet critics here give little indication they’re factoring in perspectives outside the US. Here are some insights from a young activist in Democratic Republic of Congo (DRC) which raise the crucial question of how to support full, healthy participation in social media, wherever they’re used, rather than spread fear and encourage roadblocks….

In honor of International Girls in ICT Day, a two-year-old initiative of the UN’s ITU, Arsène Tungali, who I met after he traveled from neighboring DRC and spoke at the Internet Governance Forum in Kenya last fall, recently (and impressively in English, most probably his third language) wrote a blog post about the barriers to tech adoption Congolese girls and women face.

There are financial, infrastructure, and cultural hurdles in the Democratic Republic of Congo. Tungali says people can learn basic “ICTs” (information and communications technologies) at “data centres scattered throughout the city [his city of Goma, a provincial capital in the DRC], paying between $60 and $80 to learn MS Windows, MS Word, MS Excel, MS PowerPoint,” but that’s pretty prohibitive in a country with one of the lowest per capita incomes in the world (USAID said it was $500 in 2006, and now it appears to be closer to $300). There are cybercafés, Tungali writes, but they charge the equivalent of a $1 an hour.

Mobile can be safer, more reliable

Then there’s the basic struggle for adequate electrical power. Last fall, Tungali said Goma, or at least his part of it, only had electricity at night (from 11:30 pm to 6 am), so, as for people in many developing countries, mobile connecting is much more reliable – and safe, where most people, especially youth, can’t own their own computers and connecting through cybercafés can only happen at night. Tungali, who graduated from the University of Goma in 2009, said he uses YouTube, Skype, Google, Facebook, Twitter, and Wikipedia on his mobile phone, though it’s not a smartphone (here’s his Facebook page and that of the nonprofit organization he co-founded for training youth in ICT, Rudi International, which hopes to hold a Girls in ICT Day next year).

Facebook Zero helps. Launched two years ago, it’s a low-bandwidth, bare-bones version for mobile phones that makes using social media and connecting globally so much more possible for people in developing countries with basic cellphones (Tungali writes that most young people in his area use it). Because of agreements Facebook struck with mobile carriers in 45 countries, including in the DRC, the carriers in those countries assess no data charges for using Facebook Zero on mobile phones (see the chart at the bottom of this page and BBC coverage showing that, in the UK, Facebook represents “nearly half of all the time people in the UK spend going online using their phones”).

Last summer the Times of India reported that cheaper Internet-ready phones could well make India Facebook’s biggest market after the US this year, with more than 50 million users – because, last year, the number of active FB accounts there jumped 85% to 32 million, FB’s third-largest behind the US’s 153 million and Indonesia’ 39.2 million users. [See also "Snapshot of how Indian youth use social media" and "Data update: Social media use around the globe."] With mobile phone use just taking off in Africa, we can expect to see fast-growing uptake of social media on that continent too, at least for people who don’t find the cultural challenges too great.

Cultural hurdles for women especially

For women in the DRC, the cultural hurdles are high – “customs and traditional behaviors that represent how the young woman is educated in society from birth,” Tungali wrote. These customs “do not allow girls to embrace the world, as they have learned not to be seen.” Tungali mentioned two unusually connected Congolese young women, Gloria (15) and Florence (25), whose favorite Web services are Yahoo, Facebook, Google and Gmail. He says their Internet use is unusual in that even 4th-year female university students heading into the job market don’t typically show a lot of interest in technology.

Which is why, where women in developing countries can find family support for discreet, in-home Internet use on phones, social media can be a means for safe intellectual and social interaction beyond their very limited local spheres of activity.

Thoughts on the UK’s debate about online porn

11-May-12

Britain has been having a heated debate about children’s exposure to online pornography, a debate in which even Prime Minister Cameron is participating (see The Guardian). We’ve had our national-level discussions about children’s exposure to adult content on this side of the Atlantic too. In 1997, the Supreme Court struck down the “decency”-protecting part of the 1996 Communications Decency Act on constitutional grounds. In 2002, we had our first national task force on child online safety, led by the National Research Council and former US Attorney General Dick Thornburgh. It issued the milestone “Thornburgh report,” officially titled “Youth, Pornography & the Internet,” with its now-famous swimming pool analogy: “Swimming pools can be dangerous for children. To protect them, one can install locks, put up fences, and deploy pool alarms. All of these measures are helpful, but by far the most important thing one can do for one’s children is to teach them to swim,” the Thornburgh task force wrote in its report.

That was similar to what Britain’s own education watchdog, Ofsted, reported when it released its 2010 study on filtering in schools: that filters work better when less restrictive and blended with teaching students how to “take responsibility themselves for using new technologies safely” (I quoted the BBC’s coverage in my post on that). But I’m not seeing this cited in British news coverage of the current debate. I wonder if we over here are just as likely to forget the research in times of high emotion.

Does Britain need a task force?

EU Kids Online director and psychology professor Sonia Livingstone, whose research is being cited a lot by tabloids and other “debaters,” says she’s worried about what policies these citers of her work will justify and suggests the problem be given to a “trusted body” already dealing with the issue in other media – such as the UK’s film ratings board or communications regulator Ofcom – because, she writes, “we need strategies that allow for the complexity of the situation, and that’s difficult in a heated debate with strong views on all sides.” We have certainly found that to be true in our society, for example when the highly flawed “Delete Online Predators Act” was drafted in the middle of our predator panic and a mid-term election year, never making it to the Senate before Congress went home for the holidays. The legislation, my ConnectSafely co-director Larry Magid pointed out, was more about “deleting” social networking from schools and – as social media scholars Henry Jenkins and danah boyd pointed out in 2006 – was so broadly worded that it would’ve blocked a lot more than social network sites at school. It wasn’t about pornography, but it was about the tech issue that consumed an unusual amount of societal attention at the time and led to the creation of the next national task force, at the Berkman Center at Harvard University (more on that in a moment).

“Suppose, for the sake of argument, that MySpace critics are correct and that MySpace is, in fact, exposing large numbers of teens to high-risk situations,” said Dr. Jenkins, referring to what DOPA was somehow supposed to address, “then shouldn’t the role of educational institutions be to help those teens understand those risks and develop strategies for dealing with them?” he asked. “Wouldn’t we be better off having teens engage with MySpace in the context of supervision from knowledgeable and informed adults?” His conclusion: “The proposed federal legislation does nothing to help kids confront the challenges of interacting with online social communities; rather, it allows teachers and librarians to abdicate their responsibility to educate young people about what is becoming a significant aspect of their everyday lives.” His call for guided use of social media rather than the banning of it prefigured Ofsted’s findings four years later. In the schools it rated “outstanding” in online safety practices, the Internet was not “locked down,” and “pupils were helped, from a very early age, to assess the risk of accessing sites,” Ofsted reported.

Factor in young people’s context & views

Wherever Britain’s debate goes and if it’s contagious (we can be sure Russia’s watching because of a filtering law soon to take effect there), I hope policymakers at both household and national levels will have the good sense to push past the viscerally fearful feelings headlines are designed to fuel and work thoughtfully with as well as for young Net users themselves, instead of viewing them as the undifferentiated mass of potential victims they are consistently, thoughtlessly portrayed to be. For example, “children living in disadvantaged or vulnerable circumstances may be ill-served by ‘opt-in’ or even ‘active choice’ solutions,” Livingstone points out, referring to some requirements of Internet service providers being considered by the UK government.

Interestingly, in the US, children’s exposure to online pornography decreased 12% between 2000 and 2010, according to a study by the Crimes Against Children Research Center published in the Journal of Adolescent Health last December (see this).

But the degree of safety a child experiences depends greatly on the child and his or her context. As the Berkman task force (the one that followed the Thornburgh one I mentioned above) pointed out in its 2009 report, “Enhancing Child Safety & Online Technologies,” a child’s psychosocial makeup and home and school environments are better predictors of online risk than any technology the child uses (or, I’d add, any law requiring it). Youth are not all equally at risk. And really, now that we’re all seeing how much the Internet mirrors so much of human life, there’s a spectrum of risk online, just as offline, suggesting the need for a taxonomy of online safety, from physical and psychological safety to safety of identity, data, and physical property (discussed in our “Online Safety 3.0“). The Berkman task force’s great contribution was a comprehensive review of the youth online risk research through the year it met (2008).

Risk and harm 2 different things

But take away context and psychology for a moment and just consider the notion of risk. Based on EU Kids Online’s surveys of families in 25 countries, Sonia Livingstone offers two insights that I think would be helpful to parents as well as debaters in any public discussion about youth risk online:

  • “‘Risk’ is not the same as ‘harm’: Seeing pornography online may be harmful to children but it may not. It depends on the nature of the images and on the personal circumstances of the child. The minority of vulnerable children may be more at risk of harm from online pornography. Rather more may be more at risk of harm from pornography when it is abusive or degrading to women (or men). But conclusive evidence will always be lacking since we cannot ethically expose a random selection of children to pornography and monitor the outcomes for scientific purposes.
  • “Risk may have positive as well as negative outcomes. For many children, some exposure to some risk is necessary to build resilience. We cannot wrap our children in cotton wool and protect them from the world forever, and we must allow our teenagers to explore their sexuality away from our often-disapproving gaze. But for some children, the same exposure may be harmful – depending on lots of factors, and this contingency – where much depends on the child, the online content, and the circumstances – cannot be avoided.”

Hanging out ‘on the air’

09-May-12

It gives new meaning to the term “public discussion.” Google has just made it possible for users of Google+ to “broadcast” their Hangouts, USATODAY reports, like Conan O’Brian and Jamie Oliver, PC Magazine reports. In other words, on Google+, anyone can be a “broadcaster” now. “Hangouts on Air differ from normal Hangouts [of up to 10 people] only in that the conversations are recorded,” according to the latter. To make their hangout public, users just launch a hangout as usual (by clicking on “Hangout” in the left-hand column of their main Google+ page, then on the red button that says “Start a Hangout” in the upper-right corner of the Hangout page). Once the hangout’s launched, they just click “Enable Hangouts on Air” (users can also choose to click “Restrict minors from joining the hangout” just below that). Everybody invited to the hangout will be able to see how many viewers their hangout has. Google will ask users if they want to link Hangouts to their YouTube channel. If the answer’s yes, “Google will automatically upload a public recording to a user’s YouTube channel, as well as add a YouTube link to the Google Hangout post in Google+,” PC Magazine adds. [Note how language changes. We used to think of a hangout simply as a place. Now it's both a place and a session – a chunk of time and interaction in that "place."] See also “A Parents’ Guide to Google+” at PlusParents.org, provided by ConnectSafely.